Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
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What This Page Covers
This page answers the common questions players ask about managing their account, moving money in and out, and understanding the rules that apply to gameplay. Each answer is written to give you a straight, practical take so you can get back to the lobby without hunting through support. The questions here cover the essentials: deposit sizes, withdrawal speed, verification timing, turnover requirements, payment channels, what happens if your game drops, and how to cap your spending. If you need something more specific, the next section tells you how to ask.
Getting an Answer Not Listed Here
If your question is not covered below, the quickest route is the live chat button at the bottom-right corner of the screen. The support team works in English and Bahasa and usually replies within a few minutes during operating hours. You can also check the account settings page—many answers about limits, history, and verification status are shown there directly. For issues involving a specific game or a transaction that is stuck, having your username and the transaction ID ready will speed things up.
See also Live Games, Online Slots, Fish Shooting, Mini Games, promotions or the current insights.
While you are here
Where does a withdrawal land, and does it go back through the method I deposited with?
Before you confirm a withdrawal request, the cashier screen shows exactly which destination the funds will go to. You can choose a different channel than the one you used to deposit, as long as the destination account belongs to you.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The live games and online slots pages load the same way.
What happens when a game disconnects mid-round?
When your connection drops and you log back in, the game reloads to the exact same state it was in when the disconnection happened. You resume the round from where it paused, so no progress or bet is lost.
What happens if a game disconnects?
Rounds in progress are settled server-side, so a dropped connection does not void a bet. The same rule covers live games and online slots.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — ShopeePay and Boost among them.
How long do withdrawals take?
Withdrawals are processed within 24 hours on business days. Once approved, the time for the money to reach you depends on the channel: e-wallets usually arrive within minutes, while bank transfers can take one to two working days.